Privacy Policy

1. Introduction

Sandwich Pioneers ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website (www.sandwichpioneers.co.uk) or use our services, in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Data Controller

Sandwich Pioneers is the data controller responsible for your personal data. Our contact details are:

Business Name: Sandwich Pioneers
Email: pioneers@sandwichpioneers.com

3. Information We Collect

We may collect the following types of personal data:

Information you provide directly:
- Name, email address, and phone number when you place an order, create an account, or contact us.
- Delivery address and payment details when you place an order.
- Any feedback or reviews you provide.
Information we collect automatically:
- IP address, browser type, and operating system.
- Information about your visit to our website, including pages viewed and time spent on the site, collected through cookies and similar technologies.
- Device information.
Information from third parties:
- Payment processing information from our payment providers.
- Delivery information from our delivery partners.

4. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders: Including delivery and payment processing.
To manage your account: Including account creation and maintenance.
To communicate with you: Responding to your inquiries, providing order updates, and sending promotional emails (with your consent).
To improve our website and services: Analysing website usage and customer feedback.
To prevent fraud and ensure security: Protecting our business and customers from fraudulent activities.
To comply with legal obligations: As required by law, such as tax and accounting regulations.
Marketing: With your consent, we may send you marketing emails about our products and promotions. You can unsubscribe from these emails at any time by clicking the unsubscribe link in the email.

5. Legal Basis for Processing

We process your personal data based on the following legal bases:

Contractual necessity: Processing is necessary for the performance of a contract with you (e.g., fulfilling your order).
Legitimate interests: Processing is necessary for our legitimate interests (e.g., improving our services), provided your rights and interests do not override those interests.
Consent: Processing is based on your consent (e.g., sending marketing emails).
Legal obligation: Processing is necessary to comply with a legal obligation.

6. Sharing Your Information

We may share your personal data with the following third parties:

Payment processors: To process your payments.
Delivery partners: To deliver your orders.
IT service providers: To maintain our website and systems.
Marketing service providers: To send marketing emails (with your consent).
Legal and regulatory authorities: When required by law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction.

We use secure servers and encryption.
We restrict access to personal data to authorised personnel.
We regularly review our security measures.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, customer order data will be retained for 6 years, to comply with HMRC regulations.

9. Your Rights

Under the GDPR and the Data Protection Act 2018, you have the following rights:

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to erasure: You can request that we delete your personal data (in certain circumstances).
Right to restriction of processing: You can request that we restrict the processing of your personal data (in certain circumstances).
Right to data portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
Right to object: You can object to the processing of your personal data (in certain circumstances).
Right to withdraw consent: If we are processing your personal data based on consent, you can withdraw your consent at any time.
Right to complain: You have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Cookies

We use cookies and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: pioneers@sandwichpioneers.com

Information Commissioner's Office (ICO)

You can find more information about your data protection rights on the ICO website: www.ico.org.uk.

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